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Enlightened Equipment Revelation &#; Ultralight Backpacking Quilt Review

This is my review of the Enlightened Equipment Revelation Quilt. This is the quilt that I used on my Thru-hike of the Appalachian Trail. It&#;s probably my favorite piece of gear I used on the trail and would recommend it to anyone.

What&#;s the Difference Between a Backpacking Quilt and a Regular Sleeping Bag?

 

The main differences are that a quilt doesn’t have a hood and it can be opened up completely like a regular quilt or cinched down using the buckles when it gets colder.

What&#;s The Benefit Of A Quilt Over A Sleeping Bag?

The two biggest benefits are &#; Weight savings and Versatility.

When you lay in a regular sleeping bag you compress all of the down underneath you, canceling out all of its insulating properties. A quilt removes the down and shell material that would be there, cuts out the hood and thus saves quite a lot of weight. Being able to open the quilt fully or cinch it down enables you to use the quilt however best fits you and the situation, making it more versatile.

cowboy camping on the Appalachian trail

Enlightened Equipment Revelation on the Appalachian Trail

When you order from Enlightened Equipment you can fully customize your quilt. I chose a degree Fahrenheit, -6 degree celsius quilt, that uses Downtek waterproof down. I chose the standard shell material that&#;s extremely lightweight and opted for having water-resistant strips at the top and bottom of the quilt. The water-resistant strips and the Downtek down prevented my quilt from getting wet a single time on the trail. You can also choose between a number of different sizes, colors and what temperature rating you want your quilt to be.


Enlightened Equipment Revelation on the Appalachian Trail

 

I think the Enlightened Equipment Revelation was the perfect solution for the Appalachian Trail. In the cold winter temperatures I could cinch it down tight and with some clothes on I was warm enough down to well below freezing. In the heat of summer, I slept in a pair of shorts on top of the quilt and could pull it over me in the night and be able to vent my legs out to the side, etc.

The best thing is it’s lightweight, It weighs around 19 oz or grams which is extremely light compared to a lot of off the shelf sleeping bags. The Revelation packs down extremely small, although I didn’t store mine in a compression sack I just used a trash compactor bag to waterproof the inside of my backpack.

 

sleeping bag comparison

Some of my go-to Quilts & Sleeping Bags &#; Including an Enlightened Equipment Revelation in the Middle

I used the Enlightened Equipment Revelation quilt every night on the Appalachian Trail and it shows no signs of wear. You would think that by using such lightweight materials that there would be a trade-off in durability but no, it held up really well. Of course, by the end of the trail, it smelt pretty bad. It had lost some of its loft but after following the cleaning procedures on their website its almost like brand new and will serve me for years to come.

The quilt isn’t cheap, however, the total price was around dollars all in all but I think that&#;s a really wise investment for a long-distance hike and if you spend a lot of time outdoors. You get what you pay for at the end of the day.

If you want to know more leave me a comment below and check out the Enlightened Equipment revelation HERE

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For an in-depth guide to selecting a sleep system in checkout this article

Here&#;s my video review of the Revelation

 

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Sours: https://pieonthetrail.com/enlightened-equipment-revelation-review/

Enlightened Equipment Convert Quilt Sleeping Bag Review

Enlightened Equipment Convert Quilt Sleeping Bag Review

The Enlightened Equipment Convert is a hoodless, quilt-style sleeping bag with a full-length zipper and drawstring footbox that allows it to be completely closed like a hoodless sleeping bag, completely open like a down comforter, or partially zipped up like a backpacking quilt. The lack of a hood makes it a great choice for side sleepers while the zipper and footbox give it more temperature flexibility than a quilt or sleeping bag alone.

Specs at a Glance

  • Type:  Quilt Sleeping Bag (Hoodless)
  • Temperature Rating: 10F
  • Model: Stock Convert (Custom models are also available)
  • Gender: Unisex
  • Weight: 30 oz (regular width and length)
  • Fill weight:  oz
  • Baffles: Vertical
  • Draft Collar: No (available on custom models)
  • Draft Tubes: Yes
  • Zipper: Full length, plus clips and straps to attach as a quilt to a sleeping pad
  • Length: 78” for regular (available in 3 stock lengths and 2 additional custom lengths)
  • Dimensions: 58”/38” (shoulders/hips) for regular (available in 2 stock widths, and 2 additional custom widths)
  • Shell: 10 D nylon treated with a DWR finish
  • Lining: 10 D nylon
  • Packed size:  will fit in a 10 L compression sack

Purpose

I purchased the Convert to be used at temperatures hovering from the 40’s to slightly below freezing.  My intention was to fill a gap between my degree quilt, which can be drafty in colder temperatures, and my fully-featured 0-degree winter mummy bag that weighs close to 3 lbs.  On cold nights, zipping myself in the Convert cuts way down on drafts and I find that the ability to switch easily to a quilt configuration means I don’t overheat if the nighttime temperatures end up warmer than I expected.

The Convert lets you align the zipper with the entrance of your tent.

Stock vs Custom

I purchased a Stock Convert with fill power down rather than a custom Convert where you can select the color of the outer shell and lining, add a draft collar, or request fill power down. The stock models are usually on hand to ship in a matter of days because they don&#;t need to be made to spec. As I write this review, for example, the stock model ships in days, while a custom Convert takes weeks to deliver and costs significantly more. If you want to buy a custom-made quilt or quilt sleeping bag from any cottage manufacturer, you really need to purchase it months before you want to use it.

Down Insulation

Enlightened Equipment uses responsibly sourced fill power grey duck down and fill power grey goose down in their quilts and quilt sleeping bags. They do not however offer water-resistant down. The Convert is a unisex (men&#;s) quilt sleeping bag, so women, who generally sleep about 10 degrees colder than men, may want to adjust by ordering a colder rating than they would in a women&#;s-specific product. See &#;About Our Temperature Ratings&#; on the Enlightened Equipment website for a more detailed explanation.

You can partially zip up the Convert and use it like a quilt

Vertical Baffles

The Convert has tapered vertical continuous baffles that run the length of the quilt sleeping bag unlike the combination of vertical and horizontal baffles or purely horizontal baffles by other manufacturers that make similar quilt sleeping bags like UGQ Outdoors, Zpacks, or Feathered Friends among others. The problem, at least if you consider it a problem, with purely vertical baffles is that the down can shift from the torso to the feet or vice versa. Enlightened Equipment argues that the vertical baffles let you use the Convert in any configuration, although you can do the same with quilt sleeping bags from other manufacturers that use a combination of vertical and horizontal baffles. Just be aware that Convert&#;s all vertical baffle orientation is very different from that used by their competitors.

The Convert zipper has a built-in stiffener to prevent snags

Zipper

The benefit of having a full-length zipper is that you can orient it to the right, left, on top, or below you without having to worry about a mummy hood. This is great for side sleepers and people who don&#;t like being constrained by a more conventional sleeping bag. You can also unzip the convert completely, partially, or all the way and use it as a blanket. You can even join two Converts to create a double bag for couples camping. It&#;s just so versatile.

The fabric facing the zipper is stiffer than the body fabric, but I have snagged it several times when I haven&#;t been careful with my zipping.  There are no draft tubes along the zipper (at least in the conventional sense), even though the EE product page says the stock model has them. The beefy vertical baffles tend to cover the zipper when it&#;s positioned on your side, but that&#;s a little different.  If you do feel cold air flowing through the zipper, the solution is to position the zipper underneath you and lie on top of it.

If you want to use the Convert as a quilt, EE includes a set of buckle-based pad attachment straps. But you can also just tuck the sides of the quilt under your body if you don&#;t want to hassle with them in warmer weather.

The Convert can be unzipped and used as a blanket.

Draft Collar

One limiting factor for using a Stock Convert as a bag at low temperatures is the lack of a draft collar. This is a tube of insulation that wraps around your neck and shoulders to prevent heat from leaking out the top. A draft collar option is available but only on the Custom Convert. While the Stock Convert comes with a neck cinch cord, it has a tendency to slip a little if you don’t treat it gently.

I have remedied this by turning a jacket into a scarf, which I know is something that Philip advocates also (see How to Sleep Warm at Night Backpacking for many other ideas.)  If you are interested in a Convert for freezing temps, then you might want to consider the Custom Convert and have a draft collar added.  Or wear a hooded parka to bed or bring a puffy down scarf along.

The Convert has a drawstring footbox that can be vented if you’re feet are too warm.

Drawstring Footbox

The Convert comes with a drawstring footbox which is a nice temperature regulation feature when you want to cool off a little. This is one of the properties that really sets it apart from a conventional sleeping bag. Air does not leak through the middle when it&#;s drawn closed. There are also snaps along the zipper to help create more of a footbox when you want to use the Convert like a quilt and not a sleeping bag.

Sizing

The Stock Convert comes in 3 lengths, short (72”), regular (78”) and long (84”).  It comes in 2 widths, regular (58” at the shoulder) and wide (64” at the shoulder). If you want to tuck the sides underneath you, you might consider getting the wider width size. Additional lengths and widths are available on custom orders. My Stock Convert is the regular length (though the short would be a better length for me, I wanted taller folks in my family to be able to use it).

Comparable Quilt Sleeping Bags

Recommendation

Is the Enlightened Equipment Convert a quilt or is it a sleeping bag?  It’s whatever you want it to be.  I’m really happy with the Convert as a sleeping bag.  I don’t like hoods on bags.  As a side sleeper, I feel like I’ve never really figured out how to make them work well for me.  With the Convert, I can choose to have the zipper on top or on either side so that I have the most convenient configuration to go along with which side the door of my tent is on.  On cold nights, I’ve really enjoyed avoiding the cold drafts I experience when rolling over in my other more conventional quilt.

I’m also really happy with the Convert as a quilt.  On warm nights, I’ve been glad that I could easily unzip it and just lie under it.   I can unzip it completely, or leave it partially zipped to give myself a footbox and slightly more warmth.  I can put the straps around my sleeping pad to keep the quilt in place, or just leave it floppy.

The many size and temperature rating options offered by Enlightened Equipment also make it easy to get exactly what you are looking for.  While I think the Stock Convert provides a lot of value as is, the option of buying a Custom Convert is also enticing&#;as long as you&#;re willing to wait a little longer for it to be made and delivered.

Disclosure: The author purchased this product.

Editor's note:If you’re thinking about buying gear that we’ve reviewed or recommend on SectionHiker, you can help support us in the process. Just click on any of the seller links above, and if you make a purchase, we may (but not always) receive a small percentage of the transaction. The cost of the product is the same to you but this helps us continue to test and write unsponsored and independent gear reviews, beginner FAQs, and free hiking guides. Thanks and we appreciate your support!

About the author

Wanda Rice has been backpacking since the late ’s. She has climbed the New Hampshire 48, the New Hampshire 48 in winter, the New England 67 and is working on the New England Hundred Highest and the Four-Season Wanda also teaches for the Appalachian Mountain Club’s (AMC) Mountain Leadership School, the AMC New Hampshire Chapter Spring and Winter Schools as well as the AMC NH Winter Hiking Series. She leads day and overnight trips for AMC NH year-round and loves mentoring new leaders. She is a gear junkie, a self-proclaimed Queen of Gear Hacks and loves sharing her tips and tricks with others. Wanda lives in southern NH and is looking forward to moving closer to the mountains in the next few years.

Sours: https://sectionhiker.com/enlightened-equipment-convert-quilt-sleeping-bag-review/
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Enlightened Equipment Company Information

General information

The industry in which Enlightened Equipment operates is Alcohol Manufacturer. The country where Enlightened Equipment is located is United States, while the company's headquarters is in Winona.

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Best of Both Worlds - Enlightened Equipment Convert Sleeping Bag \u0026 Quilt Review

Thread: enlightened equipment customer service

Hey everyone. I thought I'd pass along my experience with Enlighten Edequipment, and their excellent customer service.

I had ordered a down Enigma 0 degree top quilt on 10/24 with an expected delivery date of up to 3 weeks. My new quilt arrived on 11/3, which was less than a two week delivery. Unfortunately, my happiness quickly became sadness. The post office had somehow got the box absolutely soaking wet and mangled badly. The box itself had been wrapped in plastic wrap by the p.o. in an effort to hold it together. When I removed the plastic wrap, the box was nothing more than mush and litterly fell apart. The quilt inside was just like a wet rag. No doubt wrapping it in plastic trapped the moisture and kept everything wet. No stuff sack to be found, just a note from the post office saying they had found this item loose or caught in their equipment.

Fearful that the warmth rating of my new quilt had been compromised, I sent an email to the EE folks that night and explained what happened. The next morning I got an email from Peter offering to remake the quilt. They even paid for me to ship the original quilt back, and expedited a replacement which arrived today. The new quilt is just awesome, and I can't wait to try it out next weekend. The quaily of the product looks top notch.

I've been burned by other vendors who pass the buck onto someone else. The EE folks stood behind their product, even though the shipper screwed up. Over the last few days, Peter has been very good communicating with me and letting me know the status of my replacement. As a customer, that type of service is a huge factor in who gets my business.

Sours: https://www.hammockforums.net/forum/

Equipment phone number enlightened

Enlightened Equipment of Winona is a heavyweight player in lightweight outdoor gear

WINONA, Minn. – Among serious outdoor enthusiasts, ounces count.

Campers, hikers and trekkers setting out on long trips look to shave every bit of weight they can from their packs; some even go so far as to cut off the stems of their toothbrushes.

Among this set, few pieces of outdoor gear are as treasured as a quilt from Enlightened Equipment in this Mississippi River city.

Founded in , Enlightened Equipment pioneered the manufacture of outdoor quilts. Simply put, a quilt is like a sleeping bag with the backside removed. Used with a sleeping pad, a quilt keeps the camper just as warm as a bag, but with less material to carry.

Just ask Joe “Stringbean” McConaughy, who set the record for the fastest trip along the Appalachian Trail with an “Endeavor” model quilt from Enlightened Equipment in his pack. Its weight: ounces.

“A quilt allows for great heating regulation and awesome weight,” McConaughy told Backpacker magazine in recounting his trip.

Enlightened Equipment gear draws wide praise from testers and users on social media and dozens of websites devoted to outdoor gear.

“They kind of have cult status among the thru-hiking people,” said Mark Burgess of Minneapolis, referring to backpackers who make end-to-end trips along major trails hundreds or even thousands of miles long.

Burgess, who’s taken extended hikes in the Himalayas as well as in the U.S. and Canadian Rockies, said sleeping quilts are much more comfortable for him than sleeping bags.

“A mummy bag is extremely confining if you’re a rotisserie sleeper who turns side to side,” he said. “The nice thing about a quilt is it fits a little more loosely. It allows me to rotate.”

In terms of weight savings, he added a hiker’s maxim: “On the trail, ounces turn to pounds.”

Enlightened Equipment is the classic tale of an enthusiast starting a company in his home. In this case, it was Tim Marshall, an avid hiker and camper who began sewing his own sleeping quilts.

After friends tried them, word got out in the outdoors community, and Marshall began producing them commercially.

Today, Enlightened Equipment employs about 75 people in a historic brick building near downtown Winona. Sales have been on the rise in recent years, now totaling between $5 million and $10 million a year, according to a company spokesman.

In the company’s production bays, giant rolls of insulation and bags of down are stacked alongside colorful bolts of synthetic fabric. All the cutting, sewing and stuffing are done on-site, with some of the workers having been with the company since its earliest days. Most of the company’s work is custom-ordered by buyers who choose the specific fabrics, colors and level of thermal protection they want.

The company’s most popular models retail for about $ Enlightened Equipment also sells apparel, but more than 75% of its sales comes from quilts.

A giant Grauff machine whines and groans as it sends down into the quilts — an improvement over the previous method, which involved using leaf blowers to shoot the down into the quilts. But there’s still plenty of handwork involved, such as the men who pummel each quilt with their palms on a flat tabletop to make sure the down is distributed evenly.

“It’s good coming to work when you like what you’re doing and it’s popular,” said Jason Kane, a cutting specialist who’s worked at the company for four years. “When you’re building it and people say, ‘This is good stuff,’ that’s satisfying.

“You know, somebody’s life might depend on this quilt.”

 

 

John Reinan is a news reporter covering Greater Minnesota and the Upper Midwest. For the Star Tribune, he's also covered the western Twin Cities suburbs, as well as marketing, advertising and consumer news. He's been a reporter for more than 20 years and also did a stint at a marketing agency.

[email protected]
Sours: https://www.startribune.com/enlightened-equipment-of-winona-is-a-heavyweight-player-in-lightweight-outdoor-gear//
Torrid Pullover - Launching April 27th

Enlightened Equipment: Leading a Revolution in Hand-Made Performance Gear

“I make blankets. Very thought out and highly specialized blankets.” — Tim Marshall

Enlightened Equipment has come a long way since its humble beginnings in Tim Marshall’s basement. What started as a one-man cottage company that exclusively made hammock camping quilts has evolved into a solid backpacking brand with a loyal customer base that continues to fuel their expansion.

Unlike some brands that lose focus and see deteriorating quality as they scale up to meet demand, Enlightened Equipment is just as reliable today as when it began. In fact, their products keep getting better thanks to constant refinement and design improvements. Everything is still handcrafted in Winona, Minnesota, so you can expect hand-stitched quality with everything that bears the EE logo.

About The Company

Tim Marshall started sewing quilts in his basement in As his customer base grew over the years, the tiny cottage maker grew into a thriving business. Today, Enlightened Equipment operates out of a 50, square foot warehouse, with more than 50 employees crafting premium quilts, apparel, and accessories right here in the USA.

Over a decade after the first quilt left Marshall’s basement, Enlightened Equipment is still dedicated to crafting custom, handmade products that help outdoor enthusiasts experience the best of the backcountry. They’re always tinkering, modifying, and updating their products, refining designs in pursuit of the best lightweight equipment possible.

“We’re driven by a passion for making great gear that goes wherever you go. Our philosophy is to be smarter and lighter, eliminating useless extra features so you only carry what you need. We tirelessly test and update our designs to make them the best and lightest they can be.”

Enlightened Equipment also makes a point to give back to the community. They partner with Freeset and the Women’s Resource Center of Winona to help women escape dangerous situations, so you can trust that a portion of your purchase is going towards a great cause.

Products

Enlightened Equipment makes a variety of backpacking gear, including quilts, sleeping bags, minimalist shelters, and apparel. They also carry some third party gear to round out their product offering. Here’s an overview of what you can find in their online store.

Quilts

Enlightened Equipment got its start making quilts for hammock camping, so it’s no surprise that quilts are still one of the company’s most popular products. They’ve expanded their line, so there are some great options for ground sleepers, too.

For top quilts, Enlightened Equipment offers the Enigma and the widely popular Revelation. The former features a sewn footbox, while the latter can be fully unzipped and used as a comforter. Both are fully customizable with fp or fp DownTek, six temperature ratings, multiple sizes, and a vast selection of fabrics and colors.

If you’re looking to save a little money, you can downgrade to the Enigma APEX or Revelation APEX for affordable synthetic insulation. You can also choose between versions that are optimized for hammock camping and ground sleeping, the latter featuring attachment points to strap to your sleeping pad.

Looking for a double quilt you can share with your significant other? Check out the Accomplice, a lightweight two-person quilt that slays the competition. It’s just as customizable as the Enigma and Revelation, so you can construct the perfect quilt for a match made in heaven.

There’s only one option for underquilts — the Revolt, available in custom, stock, and APEX synthetic models. If you’ve got the cash to spring for the custom Revolt, we highly recommend it. As with the Enigma and Revelation, you can opt for fp or fp DownTek, six temperature ratings, four lengths, and a variety of fabrics and colors.

Finally, Enlightened Equipment offers a great all-around camp comforter with the Itasca. Grab this for your cabin, RV, backyard camping, or outdoor sporting events, and you won’t be disappointed.

Sleeping Bags

Quilts are great for hammocks and sleeping pads, but what about folks that don’t use either of those when they’re camping? Don’t worry — Enlightened Equipment has you covered with a line of sleeping bags you can use with your cot, air mattress, or old-fashioned cowboy camping on the cold hard ground.

First, there’s the Convert, a fully-unzippable sleeping bag that you can unfurl into a camp comforter. Then there’s the Conundrum, featuring the same specifications as the Convert with the addition of a sewn footbox. Both are fully customizable with the same options as Enlightened Equipment’s popular quilts, so you can really tailor this to make it your own. The Convert is also available with APEX synthetic insulation, a solid option for anyone looking to save some dough.

Youth Sleep Systems

Outfitting a growing camper? Enlightened Equipment offers a junior-version of its popular top quilt, the Revelation Junior. If your kiddo prefers a sleeping bag, go for the Protege. Both are fantastic options for youth campers, offering a smaller, lighter product with some much-appreciated cost savings.

Shelters

Enlightened Equipment offers several lightweight, minimalist shelters for hammock campers and backpackers. The Paladin is an excellent hammock camping tarp with six tie-outs, or you can upgrade to the Rival for six more tie-outs (you’ll find the additional tie-outs helpful when you’re camping in severe weather). If you like to hang your hammock next to your sweetheart, share a tarp and save weight with the Rival Duo.

Don’t worry ground-sleepers, we didn’t forget about you. You won’t find any backpacking tents here, but Enlightened Equipment does make an awesome bug bivy. The Recon is ultralight at just ounces, offering simple but effective protection from ground moisture, splashes, and bugs.

Hammock Gear

Enlightened Equipment doesn’t make its own hammocks. That’s not a bad thing — it just means they focus on what they’re good at, and leave hammock-making to other folks.

If you’d like to purchase a hammock through Enlightened Equipment along with your new top quilt and underquilt, you can actually get a stock foot DutchWare hammock from them. That said, you can get the same hammock with far more custom options for a bit cheaper directly from DutchWare.

Needless to say, we’d recommend grabbing a third-party hammock directly from the manufacturer to save some dough. Check out our article on the 12 Best Camping Hammocks if you need some suggestions.

Apparel

Enlightened Equipment has mastered the art of crafting insulated quilts, and they’ve leveraged that expertise to develop some kick-ass outdoor apparel. Their products are a little pricey, but you’re paying for hand-stitched quality here. In many cases, you can even pay a little extra for custom outfitting.

One of their most popular apparel products is the Torrid APEX Jacket, a water-resistant ultralight shell that blocks out the wind and cold. Equally comfortable above the tree line or on a windy lake, the jacket features CLIMASHIELD™ APEX synthetic insulation that retains body heat and breathability even when wet. It’s also available as a vest, and pairs perfectly with the Torrid APEX Pants.

enlightened equipment 1

If you’re looking for a fully waterproof outer shell, check out the Visp Rain Jacket. The stormproof jacket weighs just 5 ounces, so it’ll block out the rain without weighing you down. A lot of customers actually pair this with the Torrid APEX Jacket for maximum warmth and waterproof protection.

Those looking for the lightest possible outerwear will love the Copperfield Wind Shirt and Wind Pants. Both offer basic protection from wind and chill, helping your body retain heat far better than a standard shirt or pants.

Enlightened Equipment has plenty of insulating accessories, too. The Hoodlum delivers full protection for your noggin in the form of a lightweight hood/balaclava, while the Hooligan delivers the same warmth in a beanie-style cap. Grab a pair of Visp Rain Mitts to keep your hands out of the rain, or upgrade to the Stronghold Mittens for maximum insulation and warmth. Finally, round everything out with a pair of Sidekicks to keep your toes toasty warm and dry.

enlightened equipment 2

Of course, there’s plenty of branded swag, too. If you’re a fan of Enlightened Equipment, it’s always cool to rep the brand and help them grow by word of mouth. We’re fans of the Enlightened Equipment Tee.

Camp Accessories

Enlightened Equipment doesn’t make their own camp accessories, but they carry a handful of solid third-party products to outfit your next adventure. You’ll find wood-burning stoves, pots, water containers, carbon fiber tent stakes, a trowel, a buck saw, and most importantly, a titanium shot glass.

Company Policies

Before you buy something online, it’s smart to read the fine print. We’re not saying you have to go into every transaction paranoid, but it helps to know what to expect if you change your mind or something goes wrong. Here’s a quick overview of what to expect with Enlightened Equipment, including their cancellation policy, return policy, and warranty.

Order Cancellations

Enlightened Equipment offers a mix of stock and custom products. When purchasing a stock product you may cancel your order anytime before it ships, which typically occurs business days after placing the order. After the item ships, the company’s return policy applies.

As for custom orders, you may cancel your order and receive a full refund within 48 hours of making the purchase. After 48 hours, cancelling your order will result in an 80% refund to accommodate for used materials and process interruptions.

Return Policy

Enlightened Equipment’s return policy is in line with industry standards. They only accept returns for new, unused items with the tag still attached. Returned products with visible signs of use or noticeable odors will not be accepted.

All products may be returned within 30 days of shipping. Stock products will receive a full refund, while custom products are subject to a 20% restocking fee. You’ll need to call customer service for return/refund approval, mail the product within 7 days of receiving approval, and pay the cost of shipping. Refunds are issued to the original method of payment.

Limited Lifetime Warranty

Enlightened Equipment offers a limited lifetime warranty that covers defects in materials and workmanship. The warranty applies to the original owner for the lifetime of the product, which means the lifetime of the materials, fabrics, and components of the warrantied product. The warranty does not cover normal wear and tear, accidents, negligence, aftermarket modifications, non-standard usage, improper care, or lost and stolen items.

To initiate a warranty claim, contact the customer service team. When the claim is validated, the company will repair, replace, or refund the product at the company’s discretion.

Reviews

Overall, Enlightened Equipment has pretty stellar customer reviews. All of the products on their site have 4+ star averages, and the Facebook community has delivered a star average rating. Here’s a sampling of the reviews we came across online:

“By far the best customer service experience I’ve ever had with any company.” — Alexandra R

“Best sleeping quilt I have ever had.” — Sheena W

“I have an Enigma quilt for summer/warmer trips and cannot say how pleased I am with the quality, weight and warmth of this item. I had never used a quilt before and love the ease of entry and exit, and the straps keep it tucked in, keeping me draft free.” — Ron M

“I have had my 30° Revelation quilt for over a year now and it is my favourite piece of gear!” — Daniel K

“Was a customer when [they were] still small, and the quality has never diminished in any of their products. I am a big fan of Enlightened. Customer Service is fantastic, they really want to meet your needs. They have been expanding and improving every aspect of their products, and are often leading the path others take. I believe I get my money’s worth when I purchase from them. I have always been impressed with the quality of workmanship.” — Jeff S

Of course, like any company there are some negative reviews out there. Perusing the few unhappy reviews on Facebook, there were a small number of customers who seemed unhappy with the quality of their product and subsequently had a negative experience dealing with customer service.

It’s tough to understand the exact circumstances surrounding these negative experiences, but one could assume they ran afoul of the company’s return policy. While that may be frustrating, their policy is clearly stated online (and recapped above for your convenience), so as long as you follow the rules, you should be fine. If you’re unhappy with the product when it shows up in the mail, send it back right away.

Plus, let’s not forget the overwhelming number of positive reviews versus the select few negative ones. By the numbers, Enlightened Equipment has a stellar track record with creating happy customers and delivering high-quality customer service.

Conclusion

Enlightened Equipment has a simple motto: ultralight, straightforward, affordable. We agree with all three points. Their gear is unbelievably lightweight, their designs are highly functional, and while their gear is expensive, it’s priced fairly considering the premium, American-made quality. They could easily outsource production overseas to drop prices and pad their profits, but they continue to handcraft everything in the USA — and we respect that.

Whether you’re looking for a quilt, backpacking apparel, or minimalist shelter, you can trust that Enlightened Equipment gear is on par with the best brands in the industry. In fact, it’s often better.


Sours: https://www.territorysupply.com/enlightened-equipment

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